Solved

Overcharged

Forum|Forum|10 months ago
April 10, 2025
4 replies
94 views

LMiles
New Contributor

I have come to the end of my contract.

Received an email to say “do nothing and keep paying £22.64...” but have been charged £32.64 today and upon checking my account, the bill for May that is also showing as £32.64???

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @LMiles

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

+22

MZone
Platinum  Contributor
Answer
Forum|Forum|10 months ago
April 10, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @LMiles

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.