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Overcharged


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I have come to the end of my contract.

Received an email to say “do nothing and keep paying £22.64...” but have been charged £32.64 today and upon checking my account, the bill for May that is also showing as £32.64???

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@LMiles   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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MZone
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  • Platinum 
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  • 1045 replies
  • Answer
  • April 10, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@LMiles   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


  • Author
  • New
 Contributor
  • 1 reply
  • April 10, 2025

thank you


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3954 replies
  • April 10, 2025

Hey there ​@LMiles, we hope the live-chat has been able to help as advised by ​@MZone.

 

Any further questions, do let us know.

 

Thanks,

Tyler


Mike Heath
New
 Contributor
  • New
 Contributor
  • 4 replies
  • April 14, 2025

They’re a bunch of crooks