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overpayment on bills

  • December 5, 2024
  • 1 reply
  • 44 views
F
Community Member

I don’t have an active direct debit set up, it happens when a payment fails, I go to pay it but then I am charged again. It’s happened on a couple months resulting in overpayment how do I claim this refund? It says I am still overdue for payment on mobile banking meaning I can’t set up my direct debit 

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3954 replies
    • December 7, 2024

    Hey there ​@Finnsweeting, please contact our live-chat, who will certainly be able to refund you if you’ve overpaid, or paid double:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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