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Paid balance but ID still asking for money

  • February 18, 2025
  • 2 replies
  • 41 views
S
Community Member

Hello,

I pay my bill manually on my computer every month (long story) & have just paid this month’s bill. However I am still getting the red banner telling me I owe ID £9 by February 21st.

 

Can anyone help with this?

 

Thanks

Best answer by andewhite

Probably best to use the iD Mobile online Live Chat service, and speak to iD customer service about a your payment issues, ​@SamBuffery - iD advisers work until 8pm on weekdays.

When using Live Chat, just tell the 24/7 bot you’d like to “talk to a person”. 

This community article might help. 

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12039 replies
    • Answer
    • February 18, 2025

    Probably best to use the iD Mobile online Live Chat service, and speak to iD customer service about a your payment issues, ​@SamBuffery - iD advisers work until 8pm on weekdays.

    When using Live Chat, just tell the 24/7 bot you’d like to “talk to a person”. 

    This community article might help. 

    Forum member (non-iD)
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • February 21, 2025

    Hey there ​@SamBuffery, we hope that ​@andewhite kind advice has helped.

     

    Please let us know if you’re still having issues.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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