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Paid bill but services are still not on

H
Community Member

My services were suspended due to non payment. Iv paid the bill but my services are still not back on. Any help would be appreciated 

3 replies

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8003 replies
  • June 9, 2024

Hi @Hazbaz,

Welcome to the Community!

Once you make payment it can take 2-24 hours for payment to reflect and services to resume.

Please let us know if it’s been longer then this time and we can help you out.

 

Kash

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Nigel Farrell
New
 Contributor
  • Nigel Farrell
  • New
 Contributor
  • 1 reply
  • February 16, 2025

Been more than 24 hours

N
iD Mobile Employee
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  • Natalie W
  • iD Mobile Employee
  • 1854 replies
  • February 16, 2025

Hi ​@Nigel Farrell 

 

Sorry to hear your service is still restricted. 

Have you rebooted the handset in the last 24 hours? 

 

Nat 

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