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Paid but unpaid status not updating

  • December 18, 2024
  • 2 replies
  • 53 views
W
Community Member
  • wook
  • Community Member

I paid my outstanding bill but my unpaid status is not updating so I can’t add in my new direct debit details?

 

    2 replies

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • December 19, 2024

    Hi there ​@wook 

     

    If you’re using the iD app have you tried clearing the app’s cache? Then going back into the app to see if it’s now updated?

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • December 19, 2024

    Hey there ​@wook, sorry to hear that. Once paid, it can take some time to update on the app/website, so please allow 24-hours for the payment to clear with us etc.

     

    If still having issues, please contact our live-chat to double check the payment has gone through, or to re-activate your direct debit for you:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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