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  • July 1, 2024
  • 5 replies
  • 98 views
Coby Hall
Community Member

My app is saying renewal due 15 days meaning bill in 15 days but on the billing it’s saying due 30/07/24 but that will mean I have not payed this month can any one help  

Best answer by Tom

Hi @Coby Hall 

 

When did you get your email about your bill?

 

Payment would be due two weeks after that email.

 

Tom

    5 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • Answer
    • July 15, 2024

    Hi @Coby Hall 

     

    When did you get your email about your bill?

     

    Payment would be due two weeks after that email.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Annmaree Finch
    New Contributor
    • Annmaree Finch
    • New Contributor
    • February 27, 2025

    How coz my payment av got up 25 pound month now 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • February 27, 2025

    Hey there ​@Annmaree Finch, thank you for reaching out.

     

    Is your bill £25.00 each month, and if so, how long has that been the case?

     

    Or is only your recent payment £25.00?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Annmaree Finch
    New Contributor
    • Annmaree Finch
    • New Contributor
    • February 28, 2025

    My bill want only 6 pound month till this month 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • February 28, 2025

    Hey there ​@Annmaree Finch, have you changed your direct debit date or changed plan at all recently?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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