pay bill not credit

Hi ​@Fred57 

Thank you for getting in touch with us, we’re sorry for any confusion caused regarding your bill cap and payment.

Please note that when a payment is made after reaching your bill cap, it is applied as a credit to your account rather than reducing the bill cap amount already reached. This is why your bill cap may still show as reached.

To continue using chargeable services such as calls, you will need to increase your bill cap via the iD Mobile app after making the payment.

Steps to Increase Bill Cap in iD Mobile App:

• Open the iD Mobile app and sign in.
• Tap on the Bills tab (or "My Account" > "Manage plan/Spending cap").
• Select Manage bill cap.
• Adjust the slider to your desired higher amount or input a new amount in the £ field.
• Tap Save or Confirm to update

Thank you,

Zandile

The iD Mobile Team 

No this doesn’t work. I tried this and the slider would not move higher than the £25 it was set at. 
Any other ideas ?

Hi ​@Fred57,

I’m really sorry to hear you’ve had trouble increasing your bill cap.

Depending on the type of account you have, there is a maximum limit that the bill cap can be increased to. If your slider isn’t moving beyond £25, it means your account has reached its current allowed cap threshold.

To increase it beyond that limit, a pound-for-pound payment is required first. For example, if you’d like your bill cap set to £50, you would need to make a manual payment of £50 to your account. Once that payment has been received, we can then adjust your bill cap up to that level.

I understand this isn’t ideal, but it’s in place as part of the account controls.

I’ve just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team