My son had his phone stolen overseas. He is unable to access his online account or the app and he has anoutstanding bill to pay. He is also unable to update his payment method (that card was also stolen). The online payment service is also out of service. Has anyone got any ideas on how he can pay please?
pay outstanding bill.
Best answer by Tyler
Hey there
If you cannot login, you can make payment via our automated phone-line.
You can call our iD Mobile Payment Line on 0333 003 7777
You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]
Select Option 2 for Payments & Billing
Select Option 2 again for Making a payment
Your current balance is [INSERT BALANCE HERE]
You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance.
If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.
Enter the amount in Pence followed by # to make the payment for this amount.
For example - £10.50 you'd enter 1050 followed by #
You'll hear the amount entered and press 1 to confirm.
Then proceed to make the payment.
You will need to call from a non-iD Mobile SIM card.
Thanks,
Tyler
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