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PAY OUTSTANDING BILL ON 23RD

  • June 18, 2025
  • 3 replies
  • 28 views
P
New Contributor

Hi there, I would like someone to take my outstanding bill on Monday 23rd please

Best answer by Tyler C

Hey there ​@PaulieP, we cannot change the direct debit date for you I’m afraid. To do so, you’d need to login to the iD Mobile app/website and do so your end:

 

https://www.idmobile.co.uk/directdebit

 

If you require a payment extension to this date for this month, then we can do so and send a PM, however, due to it already being 2-days since the last response here, and the date you’ve requested, I’d recommend contacting our live-chat ASAP to request this for you due to the time-sensitivity of the issue:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

    3 replies

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • June 19, 2025

    Hello ​@PaulieP 

     

    Thank you for getting in touch.

    To clarify, are you looking to change your payment dates to the 23rd of each or would this be a request for an extension on this months bill?

     

    Thanks, 

     

    Natalie 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New Contributor
    • PaulieP
    • Author
    • New Contributor
    • June 19, 2025

    Hi Natalie, thanks for getting back to me. Yes please that would be perfect if you could change it for me? I really appreciate the help as I was worried about having my service restricted which would be a nightmare as I care for my mum so my phone is essential.

    Thank you so much for your help.

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • June 21, 2025

    Hey there ​@PaulieP, we cannot change the direct debit date for you I’m afraid. To do so, you’d need to login to the iD Mobile app/website and do so your end:

     

    https://www.idmobile.co.uk/directdebit

     

    If you require a payment extension to this date for this month, then we can do so and send a PM, however, due to it already being 2-days since the last response here, and the date you’ve requested, I’d recommend contacting our live-chat ASAP to request this for you due to the time-sensitivity of the issue:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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