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payed for plan twice

  • September 12, 2024
  • 3 replies
  • 43 views

Payed for my phone sim plan twice as there was no confirmation email that the first payment had gone through.

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3 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • September 16, 2024

Hi @Emills,

Welcome to the Community!

Is it your bill that you have paid twice or you have purchased 2 iD Mobile plans?

Please let us know and we can advise further.

 

Kash


  • Author
  • New Contributor
  • September 16, 2024

I accidentally purchased 2 plans 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • September 19, 2024

Hi @Emills 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom