Skip to main content
Solved

paying bill early

E
New
 Contributor

I have paid my bill early (DD is due on 22nd) as I wanted to change my dd date so I payed this month early in full.. it still shows the dd date is the 22nd? Why is it saying this if I have already payed?

 

Thanks in advance.

Best answer by Tom

Hi @Elmo_88 

 

If the bill has been emailed already (2 weeks before the payment is due) this incoming bill wouldn’t be changed by a direct debit change request, only the next one and then onwards from that.

 

Tom

View original
"To be, or not to be.."

3 replies

E
New
 Contributor
  • Elmo_88
  • Author
  • New
 Contributor
  • 1 reply
  • June 10, 2024

Any help would be great.

"To be, or not to be.."
andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12167 replies
  • June 10, 2024

Unfortunately @Elmo_88, forum members can’t look at iD customers accounts for privacy and security reasons.

Probably better to contact iD support using their online Live Chat service, or by sending them a private message using Facebook Messenger.

Only problem is the iD advisers stop work at 8pm on weekdays.

 

Forum member (non-iD).
Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • 8279 replies
  • Answer
  • June 24, 2024

Hi @Elmo_88 

 

If the bill has been emailed already (2 weeks before the payment is due) this incoming bill wouldn’t be changed by a direct debit change request, only the next one and then onwards from that.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Reply.


Perks banner
Terms & Conditions