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Question

paying final bill

  • July 1, 2025
  • 2 replies
  • 15 views

Andyrob2020
Community Member

When i log in to pay my final bill, my phone number is no longer attached to my online account

2 replies

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  • iD Mobile Employee
  • July 1, 2025

Hi ​@Andyrob2020 

 

We’re sorry to hear this.

 

Please try paying via the payment line on 7777 from your iD Mobile number or 0333 003 0001 from a non-iD Mobile number.

 

 Anika


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 1, 2025

Hey there ​@Andyrob2020, sorry to hear that. Is this a disconnected contract? If so, when was it disconnected please?

 

Either way, if you cannot pay via the iD Mobile app/website, you can pay via our automated phone-line.

 

You can call our iD Mobile Payment Line on 0333 003 7777

You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]

Select Option 2 for Payments & Billing

Select Option 2 again for Making a payment

Your current balance is [INSERT BALANCE HERE]

You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance. 

If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.

Enter the amount in Pence followed by # to make the payment for this amount.

For example - £10.50 you'd enter 1050 followed by #

You'll hear the amount entered and press 1 to confirm.

Then proceed to make the payment.

 

To note, you either need to call from the SIM related to the contract if it’s still active, or pay via a non-iD Mobile SIM card altogether.

 

Thanks,

Tyler