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payment


Erminia Wood
Community Member

Hello I paid my phone bill early on the 9th of May, now I've had a message to say it's not been paid. Can you tell me why?

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • May 21, 2024

Hi @Erminia Wood,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


Leanne1978
New
 Contributor
  • New
 Contributor
  • 1 reply
  • June 20, 2024

Can you tell me why I’ve been charged twice and my bill on the app is showing different to what I’m supposed to be paying 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3978 replies
  • June 24, 2024

Hey there @Leanne1978, welcome to Community!

 

If you have any bill related queries, I’d recommend contacting us via our live-chat for further assistance:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler