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payment

  • October 9, 2024
  • 1 reply
  • 25 views

SoSickSooty
Community Member

Hi, I payed my bill on the 8th of October and ID Mobile have took the payment again on 9th of October how can I go about getting this payment back as I need it...

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8279 replies
  • October 10, 2024

Hi @SoSickSooty 

 

If you make a manual payment around the same time a direct debit is due to come out, the direct debit may still come out.

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom