Skip to main content

Hi, I was originally on a pay monthly sim only at £7 per month. A while back my phone broke so I signed up for a contract with a new phone. When the sim arrived it said if I was with ID already then I didn't have to do anything so I didn't. But 2 payments still come out of my account the new £20.99 and the old £7 which I presumed would of stopped by itself. I have recently cancelled the direct debit for the £7 but have been getting emails warning me this could effect my credit rating ect. Could you please help.

 

Thanks 

Stephen 

Probably best to close the ‘old’ £7/month iD account and pay the overdue amount, ​@stfct. 

Cancelling the direct debit doesn’t cancel and close an iD account - it just stops payments for the account.

These community articles might help.

Hello ​@stfct 

 

Thank you for getting in touch with us here on the community. 

We are sorry to hear there has been some confusion with the billing for your account. 

 

As ​@andewhite has advised, cancelling the direct debit would not cancel the account and bills would continue to be produced. 

If you require any assistance with cancelling the plan, please do let us know and we will be happy to help. 

 

Thanks, 

 

Nat 

Reply.


Terms & Conditions