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Payments

3 months ago
February 7, 2025
2 replies
76 views

stfct
Community Member

Hi, I was originally on a pay monthly sim only at £7 per month. A while back my phone broke so I signed up for a contract with a new phone. When the sim arrived it said if I was with ID already then I didn't have to do anything so I didn't. But 2 payments still come out of my account the new £20.99 and the old £7 which I presumed would of stopped by itself. I have recently cancelled the direct debit for the £7 but have been getting emails warning me this could effect my credit rating ect. Could you please help.

Thanks

Stephen

Best answer by andewhite

Probably best to close the ‘old’ £7/month iD account and pay the overdue amount, @stfct.

Cancelling the direct debit doesn’t cancel and close an iD account - it just stops payments for the account.

How do I cancel my iD Mobile plan? F.A.Q.

Does cancelling my Direct Debit cancel my plan? F.A.Q.

These community articles might help.

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+26

andewhite
Platinum  Contributor
12167 replies
Answer
3 months ago
February 7, 2025

Probably best to close the ‘old’ £7/month iD account and pay the overdue amount, @stfct.

Cancelling the direct debit doesn’t cancel and close an iD account - it just stops payments for the account.

How do I cancel my iD Mobile plan? F.A.Q.

Does cancelling my Direct Debit cancel my plan? F.A.Q.

These community articles might help.

Forum member (non-iD).

Forum|alt.badge.img

+21

Natalie W
iD Mobile Employee
2119 replies
3 months ago
February 11, 2025

Hello @stfct

Thank you for getting in touch with us here on the community.

We are sorry to hear there has been some confusion with the billing for your account.

As @andewhite has advised, cancelling the direct debit would not cancel the account and bills would continue to be produced.

If you require any assistance with cancelling the plan, please do let us know and we will be happy to help.

Thanks,

Nat

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