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payments

  • February 14, 2025
  • 1 reply
  • 11 views
C
Active Contributor

My payments are showing as two being taken in Feb one on the 7th then I paid another payment on the 12th as my direct debit failed due to changing banks 

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    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • February 16, 2025

    Hello ​@Colin Southgate 

     

    Thank your for getting in touch. 

     

    We apologise as a failed payment may still show as successful via the app. 

    Can you please check your bank statement to confirm if the payment was taken? 

     

    Thanks, 

     

    Nat 

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