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Question

payments

  • February 14, 2025
  • 1 reply
  • 7 views

My payments are showing as two being taken in Feb one on the 7th then I paid another payment on the 12th as my direct debit failed due to changing banks 

1 reply

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  • iD Mobile Employee
  • 1854 replies
  • February 16, 2025

Hello ​@Colin Southgate 

 

Thank your for getting in touch. 

 

We apologise as a failed payment may still show as successful via the app. 

Can you please check your bank statement to confirm if the payment was taken? 

 

Thanks, 

 

Nat