Hey there ​@nfiner, we’re sorry to hear that. 

It’s likely because the next bill is already created, so once paid, you’ll then be able to re-add your direct debit.

Thanks,

Tyler

Unhelpful.  Misses the point that I fully settled my bill, but the app failed to update promptly showing incorrectly that I still had to pay forcing me to pay twice. 

Hello ​@nfiner 

We apologise for any misunderstanding. 

Has the app updated since your last post? If yes, what is the figure showing as now?

Thanks, 

Natalie 

Now shows £0 but should show a credit. 
 

Hi ​@nfiner,

How much credit should be showing?

I can see that one payment failed on 11th so no payment was actually taken then.

Kash

Two payments on 17/4 (following usual monthly payments in Feb,March) means I should be £6 in credit.  

Hi ​@nfiner 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom