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phone bill cuts off without warning

  • May 5, 2025
  • 1 reply
  • 11 views
S
Community Member

I’ve notice my phone bill always gets taken way earlier than it should it can range from 7 days-10days before it’s due. But it doesn’t notify me until an hour after it’s been cut off and that’s when I try and ring someone . It’s getting ridiculous as I’m a support worker and I work with vulnerable people who go out in the community and if my phone randomly cuts off and something happens it’s dangerous as I don’t know when it due as it keeps changing days 

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • May 5, 2025

    Hi ​@Sarah_Roo98  sorry to hear this. We will pop you a private message here now so we can discuss this further with you. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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