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Question

phone bill cuts off without warning

  • May 5, 2025
  • 1 reply
  • 6 views

I’ve notice my phone bill always gets taken way earlier than it should it can range from 7 days-10days before it’s due. But it doesn’t notify me until an hour after it’s been cut off and that’s when I try and ring someone . It’s getting ridiculous as I’m a support worker and I work with vulnerable people who go out in the community and if my phone randomly cuts off and something happens it’s dangerous as I don’t know when it due as it keeps changing days 

1 reply

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 967 replies
  • May 5, 2025

Hi ​@Sarah_Roo98  sorry to hear this. We will pop you a private message here now so we can discuss this further with you.