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phone cut off

  • February 26, 2025
  • 2 replies
  • 40 views
Josh Foyle
Community Member

ID have cut off my phone after saying I have no paid my phone bill. Although I have proof from my online banking and their ‘bill’ section of my account shows I have paid everything and I am up to date. I cannot find a phone number to call to sort this out and the AI chat bot aren’t much help. 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • February 26, 2025

    Unfortunately ​@Josh Foyle, iD don’t have a telephone support helpline. 

    The iD advisers work until 8pm on weekdays. 

    After connecting to their web chat, tell the 24/7 bot you’d like to “talk to a person”.

     

    Forum member (non-iD).
    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • February 26, 2025

    Hi ​@Josh Foyle,

    Welcome to the Community!

    I hope that you manage to get this resolved.

    If you still require assistance, please get back to us.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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