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Plan ends at 23:59 today, but I cannot make calls?


My plan says I have unlimited text and calls, and data remaining until 23:59pm today. But when I try to make a call it says I have no credit. The call is to a UK landline.

 

Best answer by WelshPaul

Was this Pay As You Go?

 

Pay As You Go:

Your Pay As You Go SIM plan will last for 30 days or until you’ve used up all your allowances.

 

It’s 30 days from the time of activation. So, if you buy the plan on the 01/04/2025 at 10:01am, the plan expires on the 01/05/2025 at 10am.

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4 replies

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  • iD Mobile Employee
  • 2067 replies
  • April 21, 2025

Hi ​@Wilbur65965 

 

Thank you for getting in touch. 

We are sorry to hear you were experiencing issues with making calls. 

Are you still having the problem?

 

Thanks

 

Natalie 


  • Author
  • New
 Contributor
  • 1 reply
  • April 22, 2025

My plan ended on the 19th so I took the SIM card out of the phone. My question was why was I not able to make calls up to the end of my plan?

 

 


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 2762 replies
  • Answer
  • April 22, 2025

Was this Pay As You Go?

 

Pay As You Go:

Your Pay As You Go SIM plan will last for 30 days or until you’ve used up all your allowances.

 

It’s 30 days from the time of activation. So, if you buy the plan on the 01/04/2025 at 10:01am, the plan expires on the 01/05/2025 at 10am.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • April 23, 2025

Hi ​@Wilbur65965 

 

I’d recommend the same as ​@WelshPaul above, with a Pay As You Go plan, the time at which the plan went live would factor in to when it would then shut off.

 

Tom