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postpone payment until i find my phine or purchase a new device

  • June 21, 2025
  • 3 replies
  • 55 views
carrutma
New Contributor

I’ve lost my phone and wish to stop payments until I find it or purchase a new phone. Can you please advise how I can postpone making payments until such time. 

Best answer by Decembersangel72

Hi ​@carrutma 

You could ask for a Payment Extension:-

  • Contact: Contact the iD Mobile Live Chat Team to request an extension and to discuss the time frame you think you may need.
  • Reasoning: You can explain why you need the extension (e.g., waiting for a specific payday).
  • Approval: The team will need to send off the request and wait for it to be approved. 

 

To contact the Live Chat:-
https://www.idmobile.co.uk/help-and-support
Type ‘talk to a person’ in the dialogue box to connect with an adviser (rather than going round in circles with the chatbot). Make sure you have time to connect as it may take a while for the chat to start and to get replies as the advisers usually handle a few conversations at a time.

 

Hope this helps x

    3 replies

    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@carrutma 

    You could ask for a Payment Extension:-

    • Contact: Contact the iD Mobile Live Chat Team to request an extension and to discuss the time frame you think you may need.
    • Reasoning: You can explain why you need the extension (e.g., waiting for a specific payday).
    • Approval: The team will need to send off the request and wait for it to be approved. 

     

    To contact the Live Chat:-
    https://www.idmobile.co.uk/help-and-support
    Type ‘talk to a person’ in the dialogue box to connect with an adviser (rather than going round in circles with the chatbot). Make sure you have time to connect as it may take a while for the chat to start and to get replies as the advisers usually handle a few conversations at a time.

     

    Hope this helps x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      carrutma
      New Contributor
      • carrutma
      • Author
      • New Contributor
      • June 22, 2025

      Perfect.  Thanks for this really useful response. 

      Tom
      iD Mobile Employee
      Forum|alt.badge.img+25
      • Tom
      • iD Mobile Employee
      • June 23, 2025

      Hi ​@carrutma 

       

      Sorry to hear you’ve lost your device, however please note that billing would still continue as normal.

       

      Thanks for the help here, ​@Decembersangel72.

       

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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