I went through the process of ordering a pay monthly sim, but afterwards I had 0 emails or contact about it and nothing still after many days, I just resubmitted the form today but I’m not sure if i’ve accidentally done it twice?
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Have you got 2 different web order reference numbers,
If yes, you might’ve placed a duplicate order.
I guess you can always request a returns authorisation, for the unwanted order, during the cooling-off period.
Otherwise the iD sales team may be able to help - reach them on 020 7139 1397.
This team work between 9am - 6pm.
I believe it gave me two but I have no place to find them as there was no emails
Maybe they’re in your mailbox Junk / Spam folder,
Perhaps check if your bank has received a request to setup x2 direct debit payments for iD.
Hi
Sorry to hear this, do you still require assistance with this?
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We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
Tom
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