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Potential Double Order

C
New
 Contributor

I went through the process of ordering a pay monthly sim, but afterwards I had 0 emails or contact about it and nothing still after many days, I just resubmitted the form today but I’m not sure if i’ve accidentally done it twice?

Best answer by andewhite

Have you got 2 different web order reference numbers, @Chaftlyy? 

If yes, you might’ve placed a duplicate order.

I guess you can always request a returns authorisation, for the unwanted order, during the cooling-off period.

Otherwise the iD sales team may be able to help -  reach them on 020 7139 1397. 

This team work between 9am - 6pm. 

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    6 replies

    andewhite
    Platinum 
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    • andewhite
    • Platinum 
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    • 12167 replies
    • Answer
    • June 13, 2024

    Have you got 2 different web order reference numbers, @Chaftlyy? 

    If yes, you might’ve placed a duplicate order.

    I guess you can always request a returns authorisation, for the unwanted order, during the cooling-off period.

    Otherwise the iD sales team may be able to help -  reach them on 020 7139 1397. 

    This team work between 9am - 6pm. 

    Forum member (non-iD).
    C
    New
 Contributor
    • Chaftlyy
    • Author
    • New
 Contributor
    • 1 reply
    • June 13, 2024

    I believe it gave me two but I have no place to find them as there was no emails

    andewhite
    Platinum 
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • June 13, 2024

    Maybe they’re in your mailbox Junk / Spam folder, @Chaftlyy.

    Perhaps check if your bank has received a request to setup x2 direct debit payments for iD.

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • July 1, 2024

    Hi @Chaftlyy 

     

    Sorry to hear this, do you still require assistance with this?


    Please let us know if so so we can get in touch.


    We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New
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    • Phylok
    • New
 Contributor
    • 2 replies
    • February 20, 2025

    Dear to whom it may concern 

    Please can you cancel my recent order for me? I was looking to set up an account for my daughter but it has unfortunately been added to mine current account which I Don't need. I've had an email telling me the new DD will be coming out soon but I am not able to cancel the order.

    I Don't need any more data as I am hardly able to use up my current data before the end of the month. 

    Please I need help urgently. Thanks 

    Regards 

    Phyl

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • February 24, 2025

    Hello ​@Phylok 

     

    Thank you for getting in touch. 

     

    We are sorry to hear this has happened and for the delay in response. 

    Do you still require assistance with the cancellation of the second plan? 

     

    Thanks, 

     

    Nat 

    Reply.


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