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premium rate numbers

A
Active Contributor

I was prevented from calling a number today because it was apparently a premium rate number. The message said I could increase my price cap if I wanted to call it. The issue is, is that I know for sure it was not premium rate as I checked it against the Government website on premium rate codes. This is not the first time this has happened. Why are ID Mobile telling me I can’t ring numbers because they are premium rate when they are not?

Best answer by Tom

Hi @Ali Bally 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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7 replies

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8175 replies
  • May 28, 2024

Hi @Ali Bally,

Welcome to the Community!

It’s likely that it’s a call not included in your allowances.

Can you confirm the number the first 4 digits of the number and we can check it out?

 

Kash

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A
Active Contributor
  • Ali Bally
  • Author
  • Active Contributor
  • 5 replies
  • May 28, 2024

It’s a local Barnsley number 01226. My partner who is also with ID had no issues ringing this number, his price cap is set to 0, same as mine. I managed to ring this number this morning and got through, so I asked them if it was a premium rate number and she said no.

Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 3719 replies
  • June 3, 2024

Hey there @Ali Bally, with some phone numbers, it may be classed as “Premium”, however, they won’t actually be charged.

 

Therefore, for these numbers, the Premium SMS/Calls feature needs to be activated on the app/website to allow the call to go through, even though you’re not being charged for it.

 

Please try enabling premium features and let us know if the call will work?

 

Thank you,

Tyler

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A
Active Contributor
  • Ali Bally
  • Author
  • Active Contributor
  • 5 replies
  • June 3, 2024

Hi Tyler, “premium” is toggled on and always has been.

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8182 replies
  • Answer
  • June 10, 2024

Hi @Ali Bally 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
A
Active Contributor
  • Ali Bally
  • Author
  • Active Contributor
  • 5 replies
  • July 16, 2024

No need. Thanks.

Tyler
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  • Tyler
    Tyler
Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 3719 replies
  • July 30, 2024

Hey there @Ali Bally, no problem! Have a great day!

 

Thanks,

Tyler

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