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premium rate texts

  • April 15, 2025
  • 7 replies
  • 107 views

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Hi my wife has been receiving 3 premium rate texts each month for the last 5 or 6 months adding £4.50 to each bill.I read that this is a common problem for customers of various network providers.In the end I phoned I.D. customer services as her contract is in my name.I have 3 contracts with I.D. and I requested that each of them have premium rate texts blocked which the customer advisor did.I am awaiting now to see the next bill to check and see if this has worked hopefully it has I will be straight back onto I.D. to ask why and demand a refund. Hope this helps others.

Keith Carlisle 

7 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • April 16, 2025

Hi ​@Keithc 

We are unable to block numbers, but you can from the device itself.

Has she tried replying ‘STOP’ to the messages?


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  • Author
  • New Contributor
  • April 17, 2025

The customer service advisor blocked premium rate texts on all 3 accounts of mine and not text numbers I blocked the text number on my wife's phone.The 3 texts would always arrive as soon as a new monthly allowance started this would show up on the "Bill so far" in the app.It would be handy to examine the new allowance as it's progressing and not have to wait to the end of the month to see the details of the bills.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • April 17, 2025

Hi ​@Keithc 

 

In the app you should be able to see the estimate of what your next bill will be, however only once the bill is issued can we confirm what it would cost.

 

Tom


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  • Author
  • New Contributor
  • April 17, 2025

Hi Tom you are missing my point.If your new allowance starts and after a few days you can see that it is going to cost extra you cannot look to see why.You cannot see the call breakdown you have to wait till the end of the month to see why.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • April 18, 2025

Hey there ​@Keithc, we will take your feedback on-board.

 

Thanks,

Tyler


Victor Faloone
New Contributor
  • New Contributor
  • August 23, 2025

Hi ​@Keithc 

We are unable to block numbers, but you can from the device itself.

Has she tried replying ‘STOP’ to the messages?

This is happening to me as well. 5 months now. How do you block these texts from the device. Please explain. 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • August 26, 2025

Hi ​@Victor Faloone,

iD Mobile is not able to provide a refund for these charges as the text subscriptions are signed up to from the user end and not by the network.

We're unable to stop these or unsubscribe you to these from our end. In most cases, you will need to text STOP to the number to stop the subscription. Doing so may incur a further charge for sending the text, however, it should stop any further communication from them.

If you did not sign up to this subscription yourself and believe you have been scammed, we'd urge you to first contact the company directly to obtain a refund (and be removed from their mailing lists).

There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these companies. You can use their website at https://psauthority.org.uk to locate the information about the company. If you've already contacted the company and failed to retrieve a resolution, you can make a complaint via PSA directly. 

Please also see the following article which refers to this type of situation: https://www.which.co.uk/consumer-rights/advice/im-being-charged-for-unwanted-premium-rate-text-messages it may provide some further insight into these types of subscriptions.

 

Kash