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premium rate texts

K
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  • Keithc
  • New
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  • 2 replies

Hi my wife has been receiving 3 premium rate texts each month for the last 5 or 6 months adding £4.50 to each bill.I read that this is a common problem for customers of various network providers.In the end I phoned I.D. customer services as her contract is in my name.I have 3 contracts with I.D. and I requested that each of them have premium rate texts blocked which the customer advisor did.I am awaiting now to see the next bill to check and see if this has worked hopefully it has I will be straight back onto I.D. to ask why and demand a refund. Hope this helps others.

Keith Carlisle 

    5 replies

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 658 replies
    • April 16, 2025

    Hi ​@Keithc 

    We are unable to block numbers, but you can from the device itself.

    Has she tried replying ‘STOP’ to the messages?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New
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    • Keithc
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    • New
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    • 2 replies
    • April 17, 2025

    The customer service advisor blocked premium rate texts on all 3 accounts of mine and not text numbers I blocked the text number on my wife's phone.The 3 texts would always arrive as soon as a new monthly allowance started this would show up on the "Bill so far" in the app.It would be handy to examine the new allowance as it's progressing and not have to wait to the end of the month to see the details of the bills.

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • April 17, 2025

    Hi ​@Keithc 

     

    In the app you should be able to see the estimate of what your next bill will be, however only once the bill is issued can we confirm what it would cost.

     

    Tom

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    K
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    • Keithc
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    • 2 replies
    • April 17, 2025

    Hi Tom you are missing my point.If your new allowance starts and after a few days you can see that it is going to cost extra you cannot look to see why.You cannot see the call breakdown you have to wait till the end of the month to see why.

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • April 18, 2025

    Hey there ​@Keithc, we will take your feedback on-board.

     

    Thanks,

    Tyler

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    Reply.


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