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Problem With my Account

  • May 25, 2025
  • 2 replies
  • 22 views

hello, im writing to let you know that my data and credit has not been on. you have received payment from me and i still havent had it on, please respond as soon as possible so we can resolve this.

2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • May 25, 2025

Can take 3 working days for payments to credit your account. They won’t un suspend your account until it has been received.  


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • May 26, 2025

Hey there ​@Lucie sivakova, once the payment reaches us, the suspension should lift within 24-hours. What date did you make the payment please?

 

Thanks,

Tyler