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Problem With my Account

  • May 25, 2025
  • 2 replies
  • 23 views
L
Community Member

hello, im writing to let you know that my data and credit has not been on. you have received payment from me and i still havent had it on, please respond as soon as possible so we can resolve this.

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • May 25, 2025

    Can take 3 working days for payments to credit your account. They won’t un suspend your account until it has been received.  

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • May 26, 2025

    Hey there ​@Lucie sivakova, once the payment reaches us, the suspension should lift within 24-hours. What date did you make the payment please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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