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Problem With my Account

L
Community Member

hello, im writing to let you know that my data and credit has not been on. you have received payment from me and i still havent had it on, please respond as soon as possible so we can resolve this.

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1207 replies
    • May 25, 2025

    Can take 3 working days for payments to credit your account. They won’t un suspend your account until it has been received.  

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4266 replies
    • May 26, 2025

    Hey there ​@Lucie sivakova, once the payment reaches us, the suspension should lift within 24-hours. What date did you make the payment please?

     

    Thanks,

    Tyler

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