Perhaps try the iD Mobile telephone sales team, @pwfarthing. 

Contact this team on 020 7139 1397 - the sales advisors work between 9am - 6pm.

Hey there @pwfarthing, welcome to Community!

We hope you were able to get in touch with our sales team, or managed to upgrade via the app/website.

Please let us know if not.

Thanks,

Tyler

Hi there, I am having the same issue with the Plans page on the desktop ID website. Who should I get in touch with?

Hi there ​@Jonathan Windsor 

Firstly have you tried using a different browser to see if a different one works on the plans page?

Secondly you could call them, andewhite posted their sales number above.

Thirdly contact them via Facebook, X or Live chat

(if you choose live chat its advisable, after filling out the required fields, to type chat to person to bypass their automated chat bot - live chat is a typing based format)

Hey there ​@Jonathan Windsor, we’re sorry to hear that.

Can you explain further what your issue is so we can help as best as possible?

Thanks,

Tyler

Please see the image above, that is what I see when accessing Plan.

This should not be active.

Thank you ​@Jonathan Windsor 

Have you tried clearing CACHE/Cookies as well as another browser?

Nat 

​@Jonathan Windsor 

So sometime on or around the 5 August 2022 you joined iD Mobile and on the 31 December 2024 you asked for a PAC as the one you had been given had expired - the topic you posted on was about leaving iD Mobile.

A bit late now but on 27 January you posted 2 images which could well be showing your current mobile number. I’ll raise this now but by now some unsavoury characters could well have already copied your name and that number down, so by mindful as to any cold callers claiming to be from iDM or elsewhere.

What I’m trying to ascertain is after joining iD and then leaving on or around the 31/12/24, are you trying to come back to iD Mobile? And if you are did you use the same email address you used last time?