Hi, I’ve been with I’d since 15/6/24, I went on the app to check my payments, and I’ve been charged 4 times, not including my August payment. I wouldn’t be bothered by my account is still saying I have an outstanding payment to make, so the 2 extra payments obviously haven’t been credited to my account?
Okay
Try speaking to the iD customer service team about this, online at https://idmobile.co.uk/live-chat.
Advisers work until 8pm on weekdays (6pm at weekends) - the iD chatbot works 24/7.
The same has happened to me I've been charged 4 times this month
Hi
I’d recommend double checking your bank, have multiple charges been made there?
This may be a visual glitch in the app.
Tom
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