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Question about my bill

Jessica Giblin
Community Member

Hi, I’ve been with I’d since 15/6/24, I went on the app to check my payments, and I’ve been charged 4 times, not including my August payment. I wouldn’t be bothered by my account is still saying I have an outstanding payment to make, so the 2 extra payments obviously haven’t been credited to my account? 

 

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • August 2, 2024

    Okay @Jessica Giblin, members of this online forum can’t look at your iD Mobile account, sorry.

    Try speaking to the iD customer service team about this, online at https://idmobile.co.uk/live-chat.

    Advisers work until 8pm on weekdays (6pm at weekends) - the iD chatbot works 24/7.

    Forum member (non-iD).
    S
    New
 Contributor
    • Saagar57
    • New
 Contributor
    • August 2, 2024

    The same has happened to me I've been charged 4 times this month

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • August 8, 2024

    Hi @Jessica Giblin & @Saagar57 

     

    I’d recommend double checking your bank, have multiple charges been made there?

     

    This may be a visual glitch in the app.

     

    Tom

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