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reactivate my account

K
Community Member

I have now paid my overdue bill can you please reactivate my number

    2 replies

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • January 3, 2025

    Hi there ​@KatieHughes 

     

    It can take up to 24 hours after the payment clears before the service is released from the late payment jail. You can sometimes nudge this time down by restarting the phone.

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3560 replies
    • January 3, 2025

    Hey there ​@KatieHughes, when services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

     

    We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Thank you,

    Tyler

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