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Refer a friend

  • April 2, 2025
  • 8 replies
  • 63 views

Just had an email informing me that my refer a friend reward has now been authorised I’m then required to submit either my bank details or my PayPal account details This makes me suspicious because ID mobile already have these details for billing purposes Is this legitimate and if so why can’t ID mobile simply credit my account with the information they already hold Thank you

Best answer by Tom

Hi ​@Keith7856 

 

I’d recommend double checking the sender of the emails themselves, as ​@MZone suggests it should be from Aklamio.

 

Tom

8 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • April 2, 2025

The refer a friend scheme is administered by a 3rd party company called Aklamio, who handle all customer enquiries. You can contact them via email at customer-service@aklamio.com. So if you have referred a friend and the email is from @aklamio.com then it’s legit. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • April 3, 2025

Hi ​@Keith7856 

 

I’d recommend double checking the sender of the emails themselves, as ​@MZone suggests it should be from Aklamio.

 

Tom


Sadia Moaeed
Helpful Contributor
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  • Helpful Contributor
  • July 6, 2025

Refer friends keep refer account open it say create an account. Which I already have access to refer accounts.

Do I need to open new referral friends account?


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 6, 2025

Hey there ​@Sadia Moaeed, if you already have a refer-a-friend account, you can use it to refer new customers. You don’t need to create a new refer-a-friend account with us.

 

Thanks,

Tyler


Sadia Moaeed
Helpful Contributor
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  • Helpful Contributor
  • July 6, 2025

How comes I am not getting any referral cashback because I have already shared on social media 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2025

Hey there ​@Sadia Moaeed, did you share a link with a friend, and did they make an eligible purchase with us following the correct instructions?

 

Thanks,

Tyler


Sadia Moaeed
Helpful Contributor
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  • Helpful Contributor
  • July 7, 2025

I did share link referral to friends since 6th June .


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2025

Hey there ​@Sadia Moaeed, please find terms and conditions below:

 

https://idmobile.aklamio.com/

 

It can take an estimated 17-weeks from the referral for the rewards to be sent.

 

Thanks,

Tyler