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Refund

  • February 27, 2025
  • 3 replies
  • 154 views
I
Community Member

Good Morning 

I have left ID mobile and moved my phone number across to another network. 

I have overpaid on my ID mobile account and am due a refund.

You do not hold bank details for me as I paid manually each month. 

How can I get my money back please?

I Williams 

Best answer by andewhite

Probably quickest to speak to iD Mobile customer service, using their online web chat, ​@Ian Williams. 

This community article might help.

The iD advisers work until 8pm on weekdays - tell the 24/7 chat-bot that you’d like to “talk to a person”.

    3 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • February 27, 2025

    Probably quickest to speak to iD Mobile customer service, using their online web chat, ​@Ian Williams. 

    This community article might help.

    The iD advisers work until 8pm on weekdays - tell the 24/7 chat-bot that you’d like to “talk to a person”.

    Forum member (non-iD).
      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • February 27, 2025

      Hey there ​@Ian Williams, thank you for reaching out.

       

      To send a refund, you’d need to set up a direct debit via the iD Mobile app/website, and then get in touch with us to refund it there. Otherwise, it’ll just automatically get used as credit towards your next bill(s) until all used up.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • February 27, 2025

      Hey there ​@Ian Williams, we hope the kind advice from ​@andewhite has been able to help, and you could reach our live-chat.

       

      If not, please let us know and we can advise further.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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