Hi ​@KennnethDL,

Thank you for getting in touch, and I am sorry that you have experienced this issue again after already spending time with our Live Chat team to get it resolved.

I can see why you would want this looked into before deciding on your next steps. Please return to our website and contact our Live Chat team, who will be able to access your account, investigate why your credit is not allowing you to make calls, and discuss your refund request with you.

You can contact them here:

https://www.idmobile.co.uk/live-chat

Once connected, please explain that you have over £20 credit on your account but are unable to make calls, and that you would like the issue and refund request reviewed.

I am sorry again for the inconvenience caused.

Regards,

Tashnieka
The iD Mobile Team

The big issue is that it’s so intermittent. As 1200 today I couldn’t make calls but now 6 hours later I can.

Would a live chat be able to help with this when generally they tell you to reboot the phone, reinstall the app etc.

Also I really do need my phone to work at all times, I can’t be expected to jump through all these hoops when out and about and want to make a call.

Would it be better to move to private messages rather than live chat?

Exactly the same issue here today.

Not working at 1200 today and working at 1800.

This is a widespread ID Mobile back end issue that Live Chat can’t sort. They say they see no credit on the account but as users we see credit on the website and in the app!