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returned order

  • September 26, 2024
  • 1 reply
  • 20 views

Kerri-ann Lynn
Community Member

Hi I ordered a phone with carphone warehouse and returned it and disposed of the sim card the sim card was only used to try the phone. I sent the phone back and got confirmation carphone warehouse received it. However ID mobile tried to charge my bank. Was this charge by mistake and will it happen again? Thank you

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • October 1, 2024

Hi @Kerri-ann Lynn 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


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