Hi, purchased a 20GB Roam Beyond add on for Turkey. Been here for 5 days connected to WiFi in the hotel (bought roam Beyond as back up, just in case) just checked and still have 20GB available on Roam Beyond and my next bill is currently at over £100 more than usual. Help!!
Hello
Thank you for getting in touch.
We are sorry to hear you have unexpected charges.
Can you please confirm if you have used calls and texts whilst in Turkey?
Natalie
I have used WhatsApp for messages and tried to make calls but they have been disconnected. I have just taken a call from ID mobile who advised there is an issue with the sim card and a new one is being sent and the charges refunded. Was it not ID mobile that called me? And you are dealing with this?
And I cannot make calls now.
I'm thinking the caller was fraudulently obtaining my details.
Please call me to resolve.
We are sorry to hear this.
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Natalie
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