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Roaming applied to incorrect number

  • April 25, 2025
  • 3 replies
  • 61 views
S
New Contributor

Hi, I have 2 numbers registered on my name 1 is used by my son and I use one. I am travelling abroad at the moment and added roam beyond plan but accidentally I have added to my son’s number who is not travelling. How can I cancel it? 

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Saba Aslam   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    3 replies

    MZone
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    • MZone
    • Platinum 
Contributor
    • Answer
    • April 25, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Saba Aslam   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • Saba Aslam
    • Author
    • New Contributor
    • April 25, 2025

    Thank you so much @Mzone. Customer services are closed at the moment, I will try again later. Thanks again for prompt response. 

      Tom
      iD Mobile Employee
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      • Tom
      • iD Mobile Employee
      • April 25, 2025

      Hi ​@Saba Aslam 

       

      We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

       

      To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

       

      Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

       

      We’ll see you there. 

       

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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