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roaming charge

  • June 17, 2025
  • 3 replies
  • 58 views

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Hi, i went on holiday to greece, and it connected me to Albanian data. A charge has appeared on my bill for 45 pounds. Help!

Best answer by Davepowell276

Yeah, i just got off the live chat and they refunded half of it. Better than nothing I guess! And yes, I'll set it to 0 next time 👍

3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 17, 2025

Unfortunately ​@Davepowell276, some locations in Greece have better network reception from Albanian mobile networks. 

To avoid unexpected roaming charges in future, just set your iD account bill cap to £0 before roaming. 

Try chatting online to the iD customer service team, to ask for a refund.

The advisers work until 8pm on weekdays.


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  • Author
  • New Contributor
  • Answer
  • June 17, 2025

Yeah, i just got off the live chat and they refunded half of it. Better than nothing I guess! And yes, I'll set it to 0 next time 👍


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • June 17, 2025

Hi ​@Davepowell276  I am glad we were able to refund part of the bill. If there is anything else we can do, please let us know.