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Question

Roaming charges despite being in flight mode

  • July 1, 2025
  • 1 reply
  • 10 views

I have just returned from a week in Morocco where my phone was in flight mode from departing at Birmingham airport to switching it back on once we landed. I only used WiFi the whole time. As soon as I switched flight mode off, about 4 texts from id landed saying I had exceeded my £45 cap and it has been applied to my bill.

Can someone please explain how this has occurred, as surely I would have received a text from id on the first day of my trip if it was applicable?

 

1 reply

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  • iD Mobile Employee
  • 2349 replies
  • July 2, 2025

Hi ​@Katiehamer 

 

Thank you for getting in touch. 

 

We are sorry to hear you have received unexpected charges whilst roaming. 

These would only apply if you handset connected to a network whilst in Morocco or during travelling. 

Are you certain the handset remained in flight mode throughout the trip?

 

Natalie