I have just returned from a week in Morocco where my phone was in flight mode from departing at Birmingham airport to switching it back on once we landed. I only used WiFi the whole time. As soon as I switched flight mode off, about 4 texts from id landed saying I had exceeded my £45 cap and it has been applied to my bill.Can someone please explain how this has occurred, as surely I would have received a text from id on the first day of my trip if it was applicable?

Hi @KatiehamerThank you for getting in touch.We are sorry to hear you have received unexpected charges whilst roaming.These would only apply if you handset connected to a network whilst in Morocco or during travelling.Are you certain the handset remained in flight mode throughout the trip?Natalie

Roaming charges despite being in flight mode

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