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roaming set up on wrong number

  • April 26, 2025
  • 1 reply
  • 17 views
Brian Fletcher
Community Member

My faughter set up roaming on the wrong number, i have 2 numbers for tmy children but she did it on her brothers number. Please can we stop the roaming pack for the number ending 145

Best answer by Tyler C

Hey there ​@Brian Fletcher, if roaming was enabled via the wrong account, then we’d be unable to refund this I’m afraid. The add-on will simply expire once it’s completed.

 

Please ensure you’re logged into the correct account when looking at purchasing add-ons etc.

 

Thanks,

Tyler

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    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5513 replies
    • Answer
    • April 27, 2025

    Hey there ​@Brian Fletcher, if roaming was enabled via the wrong account, then we’d be unable to refund this I’m afraid. The add-on will simply expire once it’s completed.

     

    Please ensure you’re logged into the correct account when looking at purchasing add-ons etc.

     

    Thanks,

    Tyler

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