Same bill but no service

Hi there ​@Jeremy Bradshaw 

From the looks of it iDM are not automatically applying compensation for the outage of 26 hours or the additional/separate outage caused by storm Éowyn. So with that said you’d be better off raising this yourself via their live chat or their complaints team.

For live chat they’re are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays. You can access Live Chat here: www.idmobile.co.uk/live-chat. I would advise that after filling out the required fields you type talk to person to bypass their chat bot. Make sure you mention both outages if you were affected by both.

For their complaints - https://www.idmobile.co.uk/help-and-advice/complaints-procedure - again if both affected you mention both.

In either case they should be able to see how long your phone was without service and refund/compensate you accordingly. Let us know how you get on.

Hey there ​@Jeremy Bradshaw, we’re sorry to hear that.

As with any network, there can occasionally be network issues, which we seek to resolve ASAP.

If you’d like us to discuss this further with you via PM, please let us know.

Thanks,

Tyler

Network’s back now

Personally I can’t be bothered to argue to get like 50p back in line rental refund if they agree to give that. 

As it’s been over a week (storm started 24/01), and if my contracted price was in double figures (it isn’t) I’d be asking for at least one months worth back. I know of one where the poster got ~£45 back and theirs was only for the 26 hours. And although iDM’s terms state if the loss of service is their fault you can leave penalty free after 7 days (if the phone is on contract you’d need to return that at your cost too), maybe this is something you may wish to explore - only offering advice.

Hi ​@Jeremy Bradshaw 

Thank you for letting us know your service is now working again. 

Please get in touch if you wish to proceed with the private message. 

Nat