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Same charge period on current bill as previous

  • December 10, 2024
  • 3 replies
  • 17 views
R
New
 Contributor

I have noticed that the charge period on my “next bill so far” is the same date range as the “invoicing period” on my previous bill. Surely this can’t be correct? Next bill and previous bill have the same date range, which one is correct? 

    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • December 11, 2024

    Hi ​@RBarnes 

     

    This may be a difference with one date range being line rental and the other for extra usages in a previous date range, these are treated separately.

     

    Tom

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    R
    New
 Contributor
    • RBarnes
    • Author
    • New
 Contributor
    • 1 reply
    • December 11, 2024

    Thank you ​@Tom . Date ranges on next and previous bill being the same is confusing but you’re probably right so I appreciate your quick response with explanation. 👍

    Richard

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • December 11, 2024

    Hi ​@RBarnes 

     

    No worries, if you’re ever unsure about your bill I’d recommend the following;

     

    https://www.idmobile.co.uk/help-and-advice/understanding-my-bill

     

    You can also always contact us on Facebook, Twitter or Live Chat so we can take a closer look.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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