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Same price, different allowances

  • 7 September 2024
  • 2 replies
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Antony Gibson
New
 Contributor

Me (iPhone 13) and my brother (OnePlus Nord CE2 5G) both have £6 1 month plans, yet I get 4GB of data and he gets 5GB. Why is this, and how can I rectify it so that I get the same 5GB? 

Best answer by Kash

Hi @Antony Gibson,

Welcome to the Community!

All contracts come with different tariffs and prices.

As prices change all the time we can’t guarantee the same price in the future.

If you wish to change your plan I would advise processing a plan change.

We can’t guarantee that you can get the same plan unfortunately.

 

Kash

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2 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • Answer
  • September 10, 2024

Hi @Antony Gibson,

Welcome to the Community!

All contracts come with different tariffs and prices.

As prices change all the time we can’t guarantee the same price in the future.

If you wish to change your plan I would advise processing a plan change.

We can’t guarantee that you can get the same plan unfortunately.

 

Kash


Antony Gibson
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • September 10, 2024
Kash wrote:

Hi @Antony Gibson,

Welcome to the Community!

All contracts come with different tariffs and prices.

As prices change all the time we can’t guarantee the same price in the future.

If you wish to change your plan I would advise processing a plan change.

We can’t guarantee that you can get the same plan unfortunately.

 

Kash

I appreciate the response, however these plans were purchased at the same time and for the same price, the disparity seems like an error on the part of iD, changing the plan to mirror the same plan is not possible because it simply doesn’t exist for me to change to yet it does for my brother’s phone.