Hi I have made a £20.30 payment on my bill on my services still haven't come back on. It's now saying I need pay another £33 by the 12/12/24 I will have the money by then but I do need my services on till then
Solved
service not turned back on
Best answer by Daz_S
Hi there
If your services are paused due to a late payment it can take up to 24 hours after the payment is paid before the system releases your account.
However as you need to pay additional money to clear the debt and you need an extension, I would suggest you contact iD via live chat.
Their Live Chat team is available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
(start the chat with speak to person to bypass their automated chat bot)
They decide whether to grant an extension on a case by case basis, so good luck! 🤞
+22Hi there
If your services are paused due to a late payment it can take up to 24 hours after the payment is paid before the system releases your account.
However as you need to pay additional money to clear the debt and you need an extension, I would suggest you contact iD via live chat.
Their Live Chat team is available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
(start the chat with speak to person to bypass their automated chat bot)
They decide whether to grant an extension on a case by case basis, so good luck! 🤞
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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