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service restricted

  • April 6, 2024
  • 1 reply
  • 57 views

I paid my bill yesterday but phones still restricted

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1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • April 11, 2024

Hey there @Adam8991, thank you for reaching out!

 

If services have been barred before a payment is made, then it can take up to 24 hours for services to resume fully once the payment has been made. I would presume that as this was on the 6th, that services should’ve been resumed for some time now. If not, please restart your phone, and if no luck, let us know here, but I’d presume all is okay now.

 

Kind regards,

Tyler