Question

services


Userlevel 1

Why haven't my services been restored after I've paid my bill? I have a disabled child and need to be able to make.outgoing calls at all times.


5 replies

Yeah I've just paid a bill and now they are asking for next month's bill June's now to restore services. They are a total  joke of a company. To the ombudsman it is.

Userlevel 1

I've had 2 pay 2 months too but like I said I don't mind it's the fact they've took nearly 60 quid but can't restore my services straight away

Userlevel 7
Badge +6

Hi @Charlottemarsden123,

Welcome to the Community!

Sorry to hear that your services haven’t been restored.

It can take between 2-24 hours for services to resume after making payment.

If your services are not active after this time, please let us know and we can PM you.

 

Kash

Yeah they are a crap company if all of us take the lm to the ombudsman it'll cost them more than to fix this issue. 

Userlevel 7
Badge +6

Hi @Robert Muir,

If you have a direct debit active only the payment due would be taken.

Please let us know if you believe that your bills are incorrect and we can help via PM.

 

Kash

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