Skip to main content
Solved

sim never activated

  • May 22, 2025
  • 6 replies
  • 62 views
Claire Rodgers
New Contributor

I order 2 sims from yourselves but never activated either. I would like to cancel my contracts but I don't know what phone numbers were linked to the sims

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Claire Rodgers    

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    6 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • May 22, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Claire Rodgers
    New Contributor
    • Claire Rodgers
    • Author
    • New Contributor
    • May 22, 2025

    I don't have the sums anymore, therefore, unable to return

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • May 22, 2025

    Were they contract SIM’s or PAYG SIM’s?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Claire Rodgers
    New Contributor
    • Claire Rodgers
    • Author
    • New Contributor
    • May 22, 2025

    Unfortunately contract sims, although they were never activated

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • Answer
    • May 22, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Claire Rodgers    

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • May 22, 2025

      Hey there ​@Claire Rodgers, we hope the kind advice from ​@MZone has been able to help.

       

      Please let us know if any further questions.

       

      Thanks,

      Tyler

       

       

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

        Not the answer you were looking for?


        Create a new topic and ask a question to the iD Community.


        Create a topic
        Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
        Terms & ConditionsAccessibility statement