I’m looking for some advice on a dispute with ID Mobile / a debt collection agency acting on their behalf.
I took out what was supposed to be a one-month SIM-only contract with ID Mobile starting on 01/12/2025 and ending on 31/12/2025. I never received the SIM card at all, so I was never able to use any services.
As soon as it became clear the SIM hadn’t arrived, I contacted ID Mobile at least three separate times to tell them:
the SIM card had never been received, and
I wanted the contract cancelled.
Despite this, no SIM was ever provided and the situation wasn’t resolved.
I paid for the one-month contract period (December 2025). I’ve now been contacted saying I owe £45, supposedly for three months of charges after the contract had already expired. In their own email, they state the contract was a 1-month contract that ended on 31/12/2025, but they’re also claiming the contract is “still active” and that I’m liable even though I never received or used the service.
They’re also saying cancelling the direct debit doesn’t cancel the contract, which I understand, but I did contact them directly multiple times to cancel and to report the missing SIM.
My position is:
-The contract term has ended and was paid for
-No services were ever provided
-Charges raised after the expiry date don’t make sense
-You can’t charge for a service that was never delivered
I have evidence showing I contacted them and that the SIM was never received.
Am I right in disputing this balance entirely, and what would be the best next step if they continue to pursue it (formal complaint, ombudsman, credit file protection, etc.)?
Any advice from people who’ve dealt with similar mobile contract issues would be appreciated.
