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Sim only.

  • September 26, 2024
  • 1 reply
  • 13 views

I recently had a sim only unlimited data for 6 months then upgraded too an iPhone 14 plus.Now I am still being billed for sim only and Iphone 14 plus separately. £16 pound a month for sim only and £28.99 for iphone 14 plus.Does anybody know why this is?

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • October 1, 2024

Hi @Bulldog1976 

 

It sounds like you haven’t made an upgrade, instead have purchased a new line entirely.

 

You’ll want to consider cancelling the new order in favour of upgrading on your existing plan, or cancelling the old plan.

 

Tom