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Slow Network , sometimes no signal outwith wifi

  • December 18, 2024
  • 4 replies
  • 32 views
J
Community Member

Slow Very slow 

sometimes no signal outwith WiFi  also some months being charged £60 instead of 33 , how do I contact support 

thanks 

    4 replies

    X
    Helpful
 Contributor
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    • Xerxes
    • Helpful
 Contributor
    • 35 replies
    • December 18, 2024

    Cripes, £60!?

    That’s a travesty!

    I would suggest you are incurring data roaming charges of some sort, but obviously the staff ought to be able to check your account and give you a definitive answer.

    Responding here as if you have troubles reaching a resolution - I’d be happy to help you as / when I have the time.

    Best of luck until then, and should you need / wish for my aid, you can write “@ and my name” and it will notify me. Fingers crossed for you!

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • 437 replies
    • December 18, 2024

    Use the CHAT page:

    https://www.idmobile.co.uk/live-chat

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • December 18, 2024
    JanE1968 wrote:

    Slow Very slow 

    sometimes no signal outwith WiFi  also some months being charged £60 instead of 33 , how do I contact support 

    thanks 

    This community article might help, ​@JanE1968. 

    🤞 

    Forum member (non-iD).
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2067 replies
    • December 18, 2024

    Hello ​@JanE1968 

     

    Thanks for getting in touch. 

     

    We are sorry to hear you are experiencing issues with the service. 

    Is this happening all over or just in specific locations? If you could please provide an example postcode, we can take a look for you?

    Also, what is the make and model of your handset?

     

    With the billing, have you made any changes to your plan or payment date recently? Details of the additional charges should be listed within your statement. 

     

    Thanks, 

     

    Nat 

    Reply.


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