still waiting for a refund

Hi ​@Clairejm 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Thanks, 

Nat 

Hello again I can’t reply to your message as apparently your not following me so I’m unable to reply. 
I’ve never known a retailer to make it so difficult for the customer to get hold of them 

My apologies ​@Clairejm, I have now amended the settings on my side. 

Please try again. 

Nat 

Hello I’m still waiting on an answer from yesterday please can you help 

Hi ​@Clairejm,

We are working through our Private Messages and we will get back to you soon.

Thanks for your patience.

Kash

Hello 

I’m still haven’t received my refunds one for the phone  and the other refund for the postage charge I incurred after you sent a faulty phone to me . Please can I have an update on both . 

Hey there ​@Clairejm, I can see our teams are working with you in the PM’s, and will update you accordingly ASAP.

Please allow time for further updates.

Thanks,

Tyler